The only AI receptionist built with enterprise security from the ground up. Call and hear her answer — most people can't tell she's AI.
No contracts · No setup fee · Live before your next busy weekend
No scripts to write. No training. Hailey knows the trades — HVAC, plumbing, electrical, roofing, and more — right out of the box.
Hailey picks up in under 3 seconds, 24/7. No busy signals, no voicemail. Your customer always reaches a live voice.
Before Hailey hears a word, customer names and addresses are stripped. She handles the call with no raw personal data in play.
Hailey sets the appointment, confirms with the customer, and texts your on-call tech — all in under 60 seconds.
Full call log, booking, and proof report in your dashboard. What was protected, what was booked, what Hailey did. Pull it up any time.
A homeowner's AC goes down at 11pm in July. Here's what happens.
11:02pm — Customer calls. Voicemail. They hang up.
11:04pm — They call your competitor. Reach a live voice.
11:05pm — Job booked. Deposit taken.
7:00am — You wake up. Missed call. No message. No job.
11:02pm — Hailey answers in 3 seconds. Calm, professional.
11:03pm — Customer data protected before Hailey hears a word.
11:04pm — Emergency confirmed. Tech texted. Customer gets ETA.
7:00am — You wake up. Job's done. Invoice pending.
What missed calls cost you. What you're paying now to handle them badly.
| Feature | ShieldDesk | Other AI Services |
|---|---|---|
| 24/7 AI answering | ✓ | ✓ |
| Trades-specific dispatch | ✓ | Varies |
| PII stripped before AI sees it | ✓ | ✗ |
| Prompt injection & jailbreak detection | ✓ | ✗ |
| Intent-aware tool authorization | ✓ | ✗ |
| Multi-turn manipulation detection | ✓ | ✗ |
| Immutable audit trail | ✓ | ✗ |
| On-demand proof report | ✓ | ✗ |
| Tenant data isolation | ✓ | ✗ |
| Works with your existing software | ✓ | Often requires specific platforms |
Already have an AI receptionist? Our Gateway works with any AI agent.
Tell us about your shop and we'll set up a live demo — you'll see the real product, not a slide deck.
We'll reach out within one business day to schedule your live demo. In the meantime, call +1 (984) 238-4018 to hear Hailey right now.
ShieldDesk strips PII before it ever reaches an AI model — and gives you a plain-English proof report showing exactly what was protected on every call.
Built by engineers who've seen what happens when AI goes wrong. Every layer runs concurrently where possible — no added latency for the caller.
Before Hailey hears a word, the caller's speech runs through Microsoft Presidio — an industry-standard NER (name recognition) engine. It finds customer names, addresses, phone numbers, and account details and replaces them with anonymous tokens like [PERSON_1] and [PHONE_1]. Hailey reasons about tokens, not real people. When she speaks the information back, the real values are restored — but they never touched an external AI server.
Every caller turn is compared against a live database of known AI attack patterns — sourced from OWASP, Lakera, and Anthropic security research and updated daily. If the input matches a known prompt injection technique or jailbreak attempt, it's flagged before Hailey processes it. The database covers known attack vectors; new patterns are added automatically from security feeds.
Meta's Llama Guard model runs on every turn to classify whether the caller is attempting manipulation, harassment, or a jailbreak. It runs concurrently with response generation — no added wait time. If it flags something, Hailey transfers to a human rather than attempting to handle it. False positives default to safe handoff rather than guessing.
A secondary AI model scores every caller turn on a 0–1 scale for manipulation intent — separate from Llama Guard. Where Llama Guard answers "is this harmful content?" this layer asks "is this caller trying to manipulate the AI?" A score above 0.7 triggers an automatic block. Scores accumulate across the call — a caller who stays just under the threshold on each turn but trends suspicious overall gets flagged and escalated.
Every action Hailey takes — booking an appointment, dispatching a tech, taking a message — is checked against what the caller actually asked for before execution. If Hailey tries to book a job type or contact a person outside your defined parameters, it's blocked. This also catches cases where a manipulative caller tries to get Hailey to take an action that doesn't match the conversation — a known AI attack vector called intent mismatch.
What Hailey says is reviewed before it reaches the caller. If any PII tokens appear in her response, they're replaced with the real values (so the caller hears their actual name and address back, not a code word). Any data that shouldn't be spoken — system prompts, internal config, another customer's information — is stripped before TTS. Nothing internal leaks to the caller.
Every call turn, every security decision, every tool action, every escalation is written to a tamper-proof audit log. You can pull up a proof report any time — it shows what was protected, what was blocked, and what Hailey did on every call. No jargon. No tech degree required. If you ever need to show a customer, insurer, attorney, or regulator what happened on a call, it's there.
Your proof report tells you exactly how many calls came in, what data was protected, and what Hailey did. Available on-demand, 24/7.
No customer names, addresses, or phone numbers reached any external AI server this week. All 47 calls were handled within your approved dispatch rules. 3 prompt injection attempts were blocked automatically. 2 calls were escalated to the owner for judgment — full transcripts attached.
Don't hand it to an AI server. ShieldDesk keeps that trust where it belongs — with you.
The ShieldDesk Gateway is a standalone security layer that plugs in front of any AI agent — your existing receptionist, sales bot, or support agent — and gives it enterprise-grade protection instantly. No rip and replace. No new agent to train.
Point your existing AI agent at the Gateway instead of the LLM directly. Every call passes through the security pipeline before your agent sees it. Your agent doesn't change — it just becomes secure.
Customer names, addresses, and phone numbers are tokenized before your agent sees them. Your agent reasons about [PERSON_1], not a real person. Nothing sensitive hits your LLM provider.
Three independent layers — Llama Guard, threat pattern matching, and semantic intent scoring — block jailbreak attempts and prompt injection before your agent sees the input.
Every tool call your agent makes is checked against what the caller actually asked for. If the action doesn't match the intent, it's blocked. Prevents "helpful" agents from overreaching.
A suspicion score accumulates across the conversation. A caller who stays just under per-turn thresholds but trends suspicious over multiple turns gets flagged — catching slow-burn manipulation that per-turn checks miss.
If you run the Gateway for multiple clients, each client's data is completely isolated. One client can never see another's calls, customers, or configurations. Fail-closed — if tenant context is missing, nothing proceeds.
Every call turn, every security decision, every action taken is logged immutably. Produces a machine-readable compliance report on demand. Designed to support e-discovery if it ever comes to that.
Running AI agents for multiple clients? The Gateway's tenant isolation means one client's data can never reach another — a requirement for any multi-tenant AI deployment. One Gateway, unlimited clients.
Already deployed Bland, Air.ai, Vapi, or another AI receptionist? Plug the Gateway in front of it. Your receptionist stays exactly as-is — it just gets enterprise security without changing platforms.
Healthcare-adjacent, legal, financial — any business where a data breach is existential. The Gateway's PII protection, audit trail, and compliance posture is designed to pass the security review that kills every competitor.
| Capability | ShieldDesk Gateway | Guardrails AI / Alternatives |
|---|---|---|
| PII tokenization (not just redaction) | ✓ | Partial |
| Intent-aware tool authorization | ✓ | ✗ |
| Multi-turn suspicion scoring | ✓ | ✗ |
| Hard tenant isolation (multi-tenant) | ✓ | ✗ |
| Immutable per-call audit trail | ✓ | Varies |
| Works with any AI agent (MCP-compatible) | ✓ | Often agent-specific |
| Voice-optimized (real-time, low latency) | ✓ | Mostly text-focused |
| On-demand compliance report | ✓ | ✗ |
Talk to us about the Gateway — pricing is based on call volume and tenant count. Most deployments are live within 24 hours.
Every call, every booking, every protected data point — from your phone, whenever you want it.
Every call with timestamp, caller ID, outcome, and what Hailey did. Searchable. Filterable. Always current.
Jobs Hailey booked, linked to the Google Calendar event. See what's on the board without logging into multiple systems.
PII items stripped this week. Injection attempts blocked. Suspicion flags raised. Plain numbers — no jargon.
Calls Hailey flagged for your judgment — with full transcript and context — so you can respond fast when it matters.
Jobs booked after hours that would have gone to voicemail. Real dollars, from real calls.
On-demand access to every proof report — shareable with your insurance broker, attorney, or business partner.
We'll show you the real product on a live demo — your questions, your shop, no slides.
Three options. No contracts. No setup fee. Protection built into all of them.
No contracts. Cancel anytime. Setup is free — most shops are live before their next busy weekend.